Data protection information

1. Data protection information for visiting our websites

The following data protection information applies to visitors to the websites at The SERVICE-REISEN Group, with its headquarter in Giessen, Germany, and its associated companies, is responsible for the operation of the websites. This data protection information explains how your personal data is collected, processed and used when you visit the websites at and/or register with your personal login.

The purpose of the SERVICE-REISEN Group websites is to inform customers, partners and interested parties about the SERVICE-REISEN CH GMBH range of products and services and to provide a simple enquiry facility. Furthermore, order-related pictures and travel documents can be obtained via the download center after registration. SERVICE-REISEN Group operates exclusively in the B2B sector and therefore not with end customers or travel guests.

The SERVICE-REISEN Group websites may also contain links to other websites. These other websites are not controlled by SERVICE-REISEN Group. You therefore visit such websites at your own risk.

One of our quality standards is to handle your personal data responsibly. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection information. We apply appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Our group of companies operates in both the EU and Switzerland. The information provided here relates to the EU General Data Protection Regulation (GDPR) while at the same time taking into account the Swiss Data Protection Act. Should deviations or additions be necessary in this regard, these will be incorporated into the information presented here.

This privacy information contains more detailed information about:

  • Contact information of the responsible person
  • Categories of data processed
  • Information on the purpose of the processing and the legal basis
  • Data recipient
  • Storage period
  • Information on your rights

2. Who are we?

The responsible office within the meaning of the Data Protection Act for SERVICE-REISEN Group is:

Rödgener Strasse 12

+49 641 4006-0


3. Whom can you contact if you have any questions?

For questions regarding data protection, please contact our data protection officer by e-mail at: datenschutz(at)


4. What information do we collect from you?

a) General and technical data - Server log data

In order to make your visit to our website as pleasant as possible, general information about the device you are using as well as your IP address and browser type is collected for technical reasons when you visit the website. The data collected includes (not an exhaustive list):

  • Browser type and version
  • Operating system used
  • accessed URL
  • Internet page from which the request originates
  • transferred data volumes
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This is indispensable information that is automatically collected in our legitimate interest (Art. 6 (1) f) DSGVO) and stored in server log files.

b) Use of our contact forms / non-binding enquiry

We provide contact forms on our websites for non-binding offer enquiries. When using these contact forms, in addition to your contact details, we also process travel data and selected bookable options. The provision of this data is necessary for the processing and answering of your enquiry - without the provision of this data, we will not be able to answer your enquiry, or at best only to a limited extent.

The data collected includes all the data you provide when filling in the forms, such as (not an exhaustive list):

  • Group name, contact person, address and contact details
  • Trip description, number of persons and rooms, dates
  • special requirements, wishes, other remarks
  • selected, bookable options
  • Date and time of your request

Your data will be deleted after 6 months at the latest, provided that your enquiry has been conclusively answered and there are no legal obligations to retain the data, such as in the case of any subsequent contract processing.

We will treat your request as a pre-contractual measure (Art. 6 (1) b) DSGVO).

The personal data you submit is processed and protected in encrypted form. Despite extensive technical and organisational security precautions, it is possible that data may be lost or intercepted and/or manipulated by unauthorised persons. We take appropriate technical and organisational security measures to prevent this within the system. However, your device is outside the security perimeter that we can control. It is your responsibility as the user to inform yourself about the necessary security measures and to take appropriate measures in this regard.

c) Use of the download center

On our website we provide a download center for our contract customers, through which they can obtain order-related images and travel documents after registration. When using the download center, in addition to your user login data, consisting of your e-mail address and a password, we also process login and usage data of the download center.

The legal basis for the processing is the fulfilment of our contractual obligations towards you (Art. 6 (1) b) DSGVO).

5. What cookies do we use?

The websites at use only technically necessary cookies. An evaluation by means of analysis tools such as Google Analytics does not take place.

Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Cookies do not cause any damage to your computer and do not contain viruses. You can disable the use of cookies in your browser settings at any time. These cookies process certain information about you to an individual extent, such as your browser or location data or your IP address.

A detailed explanation of cookies and how they work can be found on the "all about cookies" website at:

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

The use of technically necessary cookies and the associated processing is in our legitimate interest (Art. 6 (1) f) DSGVO).

6. Why do we use encryption?

For security reasons and to protect the transmission of confidential content that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

We draw your attention to the fact that - subject to an explicit agreement and configuration - mails to us are sent unencrypted. If you wish to transmit confidential or sensitive information by e-mail, please contact us in advance to agree on a secure way to transmit the data.

7. To whom will your data be transferred?

In connection with the provision, operation, optimization and maintenance of our website, we work together with external processors . Our processors and recipients of the data are contractually bound.

Our processors and partners are located within the EU or Switzerland. If, in exceptional cases, it is necessary to transfer your data to a third country outside the EU or Switzerland, this will only take place if there is an appropriate level of data protection or if further guarantees can be used to ensure data protection.

8. How long do we store your data?

In principle, the data is deleted as soon as it is no longer required to achieve the purpose. For the personal data collected when visiting our website, we store the data for a maximum period of 12 months.

9. What rights do you have?

Your trust is important to us. Therefore, we would like to answer your questions regarding the processing of your personal data at any time. If you have any questions that are not answered by this data protection information or if you would like more detailed information on a particular point, please send an e-mail to datenschutz(at)

You can obtain information about the data we have stored about you and how it is processed, have incorrect personal data corrected, request the deletion of the data we have stored about you and request the restriction of data processing and data portability. You can also object to the processing of your data by us.

10. Amendment of this data protection information

SERVICE-REISEN Group reserves the right to change security and data protection measures if this becomes necessary due to technical developments. In these cases, we will also adapt our data protection information accordingly. Please therefore note the current version in each case.

Last amended on 9 August 2023.